Just like a piece of granite, every homeowner is unique – unique needs, unique tastes, a unique budget. It’s one of the reasons Lisa and George Wendling at Design Tops are focused on providing one-on-one customer service. “Every countertop going out of here is unique and different,” Lisa said.
It was back in 1985 that the Wendlings founded Design Tops because they saw a need in the area. With George’s construction background, they knew they could be successful in helping people increase the value and beauty of their homes and offices.
Nearly 35 years later, they have built a highly regarded business that serves all of Maryland as well as parts of Pennsylvania and Virginia.
Design Tops designs, manufactures and installs an array of kitchen countertops, vanity tops, desktops, file cabinets, desk units, tabletops and much more, all from a selection of materials like granite, quartz, marble, engineered products, Corian and laminates.
It’s the customer service, however, that really sets Design Tops apart from other places in the industry. “Our customers love the one-on-one with each one of us, the personal attention we give them as they go through the kitchen process,” Lisa said. “It can be a little difficult and overwhelming.”
The whole process begins with a visit to their Glen Burnie site where customers can discuss their needs and wants. Lisa always starts by considering the customer’s budget, then will segue into discussing material, color and edges, as well as whether the customer wants a backsplash or tile.
Meanwhile, in the back, Design Tops has a workshop where George and his team create the countertops from one-of-a-kind slabs. “We keep a couple hundred slabs of granite in stock for quick turnaround,” Lisa explained. “Customers can pick out their own slabs, and we have remnants for small jobs like bathrooms, so the customer doesn’t have to buy the whole slab.”
And because of their location’s proximity to I-695 and I-95, they can reach a large number of customers. “We love it here because it’s centrally located and has easy access to everything,” Lisa said.
Customers who want to learn more – or who want to see everything that Design Tops has to offer – don’t even need to worry about making an appointment. Design Tops is available by phone at 410-761-6336 or by email at email@example.com, but the best interaction, Lisa said, is always in person. Stop by their location at 435 East Stiemly Avenue in Glen Burnie anytime between 7:30am and 5:00pm Monday through Thursday or 7:30am and 2:00pm Friday. “We take walk-ins every single day,” Lisa said.