Taking Care Of Business
With only a few days remaining before the tax filing deadline, I’m proud to report that our tax processing operations are going smoothly. As of late March, we’ve processed more than 1.6 million tax returns and have paid out 1.2 million refunds worth more than $1 billion. And thanks to the hard work of my dedicated employees, a vast majority of Marylanders receive their electronically deposited refunds in less than three business days.
We continue to see an increase in the number of Marylanders who use our free, safe and secure online services to file their tax returns and to make payments. So far, more than 90 percent of Marylanders have filed their returns electronically. Our 12 regional branch offices located throughout the state also have assisted more than 1,400 taxpayers to prepare and to file their state tax returns for free. We also beefed up our call center staff to reduce wait times for the 1-800-MD-TAXES taxpayer services hotline.
Tax fairness remains one of the top priorities of my office, with the overwhelming majority of hardworking Marylanders paying their fair share of taxes on time. For those who experience financial difficulties, we have a team who works closely with taxpayers to establish reasonable payment plans to settle their debts. However, a few individuals and businesses believe they shouldn’t have to play by the same rules.
In March, my agency released our annual Caught in the Web list, which identifies our state’s top scofflaws. Collectively, the 25 taxpayers and the 25 businesses on this list owe more than $15.7 million in taxes, interest and fees to the state. For those seeking to dodge paying their tax obligations, my office will continue to use all available resources to collect what is rightfully owed to the state.
My employees are committed to delivering what I call the three R’s – respect, responsiveness and results. We are proud of our longstanding reputation of providing a level of service Marylanders expect and deserve from their government, and we will continue to strive to improve our ability to provide exceptional customer service to taxpayers.