May 28, 2018
Health & Fitness
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Three Factors To Consider When Choosing A Medical Provider

Chris Lee
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May 3, 2017

So, you or someone in your family has suffered an injury and you don’t know whom to turn to for help. You’ll most likely need to seek further medical attention or rehab after your visit to the emergency room or an urgent care facility. You will also most likely be referred for physical therapy or chiropractic service. The question that most people have: How do I choose the best physical therapy practice for me or my family?

You should look for three main things when choosing a medical provider or a physical therapist: the patient care experience, the quality of care and their reputation in the community.

The patient care experience is something that not all medical providers pay attention to when treating their patients. When looking for a positive overall patient care experience, gauge the reception you get when you call or visit the medical facility. Did you feel welcomed properly when they answered their phone? Do you feel as if they were happy you gave them a chance to earn your business? If the answer to either of these is no, look elsewhere. Also, consider the environment. Does it feel like a home environment when you go into the waiting area? The third and final thing is the level of attention the business puts on your experience. Do they have someone on staff specifically there to enhance your patient experience and act as an advocate for you and your health? They certainly should. These are all great ways to judge what your future patient care experience will be with any provider.

The second major factor is the quality of care that is provided to the patient at the facility and how that has affected their reputation in the community. Ask your family doctor about the facility you are considering. If they give positive feedback, that is a good sign. Remember that you as a patient have the choice as to where you want to go to be treated; your doctor can recommend a facility, but the final choice is yours, so choose wisely.

Reputation in the community is the final factor to determine the results you will most likely get. Talk to patients at the facility you are considering and weigh their feedback. Do they have good things to say about the facility in question, or do they have constructive criticism? Look at what your community is saying about the medical facility you are considering as well. How many awards have they won for customer service? How many awards have they won for their industry? Who chooses the winners of those awards? These are all strong factors that can help you choose the best provider for you or a loved one.

Cypress Creek Physical Therapy has served Anne Arundel County with two locations for more than 17 years. For more information, contact the Severna Park office, located at 645 Baltimore-Annapolis Boulevard, Suite 111, by calling 410-544-2500, or the Edgewater office, located at 20 Mayo Road, Suite 105, by calling 410-956-7868. Cypress Creek Physical Therapy is online at

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